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MadFoxParty.com Delivery Policy
Delivery
Charges are calculated through the zip code system. Charges quoted include: 1) pick up, 2) deliveries to door or first floor, 3) equipment stacked in a mutually convenient location on delivery. Upon pick up, all items must be re-packed in the same containers as delivered, tables and chairs must be folded and stacked, and in the same location as delivered.
The basic delivery charges does not include: 1) set up and take down of tables and chairs, 2) deliveries other than ground floor, 3) deliveries or pick-ups before or after business hours. However, if these services are desired, arrangements must be made prior to delivery date with the special charge quoted.
Loss or Damage
Customers are responsible for checking the count and condition of all items rented before leaving the warehouse or upon arrival at point of delivery. Responsibility for equipment remains with the lessee from time of delivery to time of return. Please be sure equipment is secured when not in use and protected from the weather. We do charge for missing or broken items.
Reservations
We encourage advance reservations on all party and banquet items both to insure availability for your function and so it can be packed and checked in time for delivery or your pick-up. Reservations are firm when a deposit has been made. The amount is 25% of the total rental charges expected. The deposit is non-refundable.
Cancellation Fee
All cancellations are subject to a cancellation fee. If the reservation is cancelled less than 72 hours prior, 100% of the total rental will be assessed. All deposits are non-refundable and will be retained at any time of cancellation.